The importance of quality
Espiral MS is a creative and flexible organization that bases all its value on its work team and on the demand, both individual and collective, for a commitment to quality, excellence and customer satisfaction.
Therefore, Espiral MS includes Quality Management within its Management System as a mechanism to offer products and services of the highest quality as well as to demonstrate its commitment to continuous improvement.
The importance of information security
Espiral MS considers that information is one more of the relevant assets to offer products and services to our customers and, therefore, requires adequate protection.
Therefore, Espiral MS includes Information Security Management within its Management System as a mechanism for:
- Guarantee the confidentiality, integrity and availability of information,
- Guarantee compliance with the security requirements established by the organisation itself and those agreed with its customers,
- Guarantee compliance with applicable legislation and guarantee the continuity of the organisation and its business operations.
The importance of IT service management
Espiral MS is aware that providing technical support services with the highest quality on the products marketed to our customers is key for them to extract maximum value from the software product delivered.
Therefore, Espiral MS includes IT Service Management within its Management System as a mechanism for:
- Provide technical support services that ensure maximum return on value from software use, and
- Promote excellence and continuous improvement in the services offered.
In order to monitor our integrated quality management system, the services provided by our suppliers will be evaluated taking into account the following aspects of the purchasing process, such as time, quality and absence of incidents and whether the process has been satisfactory in general; in order to make a periodic evaluation of the supplier's suitability.
